Our services can include amongst others any one of or a combination of the following services,
however not limited to the following:

• Audit claims and liability/recovery processes;
• Process engineering and optimisation;
• Data analysis and creation;
• System audits;
• Staff assessment and training;
• Selecting choice of service providers/recommending providers and sourcing proposals;
• Recruitment;
• Weighing up alternative options of operational processing and recommendations;
• Negotiating SLA’s with service providers;
• Arbitration;
• Processing motor and non motor/public liability recovery and liability and litigation claims;
• Identifying lost economic opportunities and leakage;
• Closed and open file reviews;
• Creating and improving claims reporting;
• Open and Closed Claim file audits;
• Mandates to be agreed and implemented; and
• Metrix and KPIs to measure performance.

Our approach will be the following:

Receiving all new incoming claims electronically as soon as new claims are registered. Handle all incoming calls, queries and correspondence from policyholders, third parties and third party insurers as priority ensuring that the customer is being treated fairly and the third party is attended to and the recovery finalised without unnecessary delay or cost and without prejudicing and inconveniencing the policyholder and or the client.

In parallel to the process mentioned above, Complire will collect data regarding these claims, report on same to management, analyse trends, make projections and identify risks as well as advise on risk mitigation and implementation of result enhancing processes.

All relevant parties will be kept updated as required and reporting needs discussed with management in order for Complire to custom make reports to suit the client’s management requirements.

Enter into service level agreements with the relevant parties, insurers and service providers within the industry to ensure maximum efficiency and enhance credibility of the client’s brand.

It is an option that we process claims on the insurer’s system should same be required.

Since recoveries is one of only two claims areas which generate income and positively impact the claims cost, it is suggested that the potential not be underestimated and the function not be neglected as is so often happening in the industry. The impact liability ratios can have on the overall claims ratio should also not be underestimated and thus Complire considers it crucial that the best economic settlements are negotiated without unnecessary delay and incurring of legal cost. Reputation is of utmost importance to Complire and we pride ourselves in handling this function with high ethics and integrity which commands respect in the industry.